Privacy Policy

When you contact us, we collect the details you give us: your name, phone number, email address, service address, and a description of your gas dryer problem. If you book a repair, we also keep notes about the appliance, the work we performed, and any parts we installed.

Like most websites, we automatically collect basic technical information such as your IP address, browser type, device type, and the pages you visit. This helps us keep the site running smoothly and understand which pages are useful to visitors.

We use your contact details to schedule your repair, send appointment reminders, and follow up after the job. If you call us, we use your phone number to reach you about your service.

We also use information to improve our website, respond to your questions, and send occasional updates about our services if you have asked to hear from us. We do not sell your personal information to anyone.

Our website uses cookies and similar technologies to remember your preferences and to see how visitors move through the site. Cookies are small files stored on your device. They help us make the site faster and easier to use.

You can set your browser to refuse cookies or to alert you when cookies are being sent. If you turn off cookies, some parts of our website may not work as well, but you can still call us to book a repair.

We use trusted third-party tools, such as website analytics services, to measure traffic and improve our site. These tools collect anonymous usage data and do not identify you personally.

We may also use scheduling or communication platforms to manage appointments and messages. These providers only access the information needed to perform their service for us and are required to protect it.

We share your information only when it is necessary to run our business. That includes sharing your service address and repair details with our technicians so they can find your home and fix your dryer.

We may also share information with service providers who help us with scheduling, payment processing, or website analytics. We do not rent, sell, or trade your personal information. If the law requires it, we may disclose information to comply with a legal request or to protect our rights and safety.

We keep your contact and service records for as long as we need them to provide warranty support, answer questions about past repairs, and meet our legal and accounting obligations.

When we no longer need your information, we delete it or remove the details that identify you. If you ask us to delete your information, we will do so unless we are required to keep it for a legal reason.

We take reasonable steps to protect your information from loss, misuse, and unauthorized access. These steps include secure storage, restricted access for our team, and using reputable service providers.

No method of sending or storing information is completely secure. We cannot guarantee absolute security, but we work hard to keep your data safe and to respond quickly if any issue arises.

You have the right to ask what personal information we hold about you, to request a copy, and to ask us to correct or delete it. You can also ask us to stop sending you marketing messages at any time.

California residents have additional rights under the CCPA, including the right to know what personal information we collect and how it is used, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise any of these rights, contact us using the details below.

Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we will delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we make changes, we will post the new policy on this page and update the effective date at the top.

We encourage you to review this page occasionally so you stay informed about how we protect your information.